News Stories

Sleep on your problems - whilst we work on them!

(December 2010) Cranes

NDC recently undertook the rapid repair of a NTK 37kw (Control Techniques) hoist inverter off a Jost Luffer. The job was despatched to us on an emergency overnight basis as the site failure was causing very costly and commercially-sensitive downtime for the operating company. NDC were therefore under pressure to deliver a rapid and accurate assessment and diagnostic, followed by an immediate rectification and repair.

It is at junctures such as these that our investment into IT platforms and reverse engineering programmes really pays dividends for our customers.

On arrival at our South East Service Centre, NDC engineers were quickly able to access Test - Diagnose - Repair - Test profiles from similar jobs conducted at our national service centres. This information directed an accurate assessment, identification and diagnosis of all faults, errors and defective components. The diagnostic report in turn governed the repair, rectification and refurbishment of the unit.

NDC were able to return this unit back to site within 24 hrs, having rebuilt the drive's power stage, including the replacement of all major components.

NDC's Test - Diagnose - Repair - Test Process underpins our ability to respond quickly and effectively when our customers need answers and action.

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