Customer Comments

I thought I would send an e-mail just to inform you that we fitted the drive unit recently repaired at NDC and everything went well. I wanted to send this to personally thank NDC for repairing this drive and assisting me throughout the process. I am extremely grateful to your NW Service Centre for their patience and assistance at all stages. The customer service that your personnel demonstrated was absolutely first class and I believe is a credit to NDC. Please pass on my gratitude to all your staff for all their help. Kindest Regards,

Operations Manager - Lift Service Company, Glasgow

NOVEMBER 2013


"The overall service that we receive is very good"

Service Manager, Lift Oem And Service Company, Yorkshire

JUNE 2013


"We don't use NDC too often as most of our equipment remains under warranty - but when we do the service is always first class"

Maintenance Leader, Aerospace Manufacturer, Lancashire

JUNE 2013


"The service provided has always been excellent. Items sent to alternative repair companies have either not worked on return to us (and have then been sent to you for a successful repair) or have not had your standard of workmanship".

Chief Maintenance Engineer - Metals Manufacturing, South West

MAY 2013


"The service you provide is great. We only use you a couple of times a year but you treat us very well and do all you can to help".

Manufacturing Director - Packaging Industry, Shropshire

MAY 2013


"Happy with everything so far, can't think of any improvement as yet".

Maintenance Team Leader - Printing Industry, Yorkshire

MAY 2013


"I think that the service we've had from NDC has been good, and up to now I can't see where it can be done any better - but I will let you no if it changes"

Service Manager - Lift Industry, North West

MAY 2013


"I've only had one item repaired, so far. The machine works it was done quickly and at reasonable cost. What more could you want!"

Production Manager - Packaging Oem, East Anglia

MAY 2013


"Your service and support is pretty much faultless - Always willing to go the extra mile - Thank you!"

Plant Manager - Lv Switchgear Manufacturer, N Wales

MAY 2013


"You're doing a great job, for me there is nothing really to improve on"

Maintenance Manager - Food Industry, Yorkshire

MAY 2013


" No improvements required from my experiences of NDC services to date "

Facilities Contract Manager, North West

MAY 2013


" I love working with NDC as always helpful, always try to turn jobs around quickly - keep up the good work"

Service Manager - Lift Industry, London

MAY 2013


"We are happy with all of your services"

Manufacturing Manager - Automotive Sector, Staffordshire

MAY 2013


"I would like to say many thanks for the service we received from yourselves at NDC. A particular thanks to your Servolab Manager, who on more than one occasion has helped us out over the phone with technical issues. Your honesty, service and willingness to help are the staple resources we look for in any supplier. I have to say we WILL be using your services again.The service you offer is superb, very professional, informative and friendly. Thanks again"

Service Manager - Cnc Machine Tool Sector, Norfolk

APRIL 2013


"Thank you for the repair of our servo motor delivered Friday morning (15th february 2013), we put it on and no problems. I have no doubt that in the foreseeable future we will be dealing with you again, because we have quite a few of these motors".

Maintenance Manager - Component Manufacturer, Northwest

FEBRUARY 2013


"Hello, I am just thrilled the servo drive job is done properly and that we will be back in production soon - thanks to your team.rnI sincerely thank you all for honouring the time long creed of integrity in business. It is this alone that seperates you and your team like me and my people from the masses of short term thinkers. I wish you every success in life as you deserve it".

Plant Operations Manager, Seafood Packaging Plant, Victoria, Australia

FEBRUARY 2013


"Many thanks for the quick turnaround on the recent Parker DC Drive repair - always appreciative of your efforts".

Chief Engineer, A Plant Hire Company, Lothian

OCTOBER 2012


"Thanks for a speedy turn-around when required to keep our facility running".

Facilities Manager, Diesel Engine Manufacturer

JUNE 2012


"Always been a reliable and helpful service"

Maintenance Manager, Yorkshire, Chemical Industry

JUNE 2012


"We deal with your ServoLab Servo Motor facility and can only praise them for the service given. We always require an emergency repair which is always carried very quickly. I just make a call and the rest is taken care of. They always keep us up to date with the progress whether it be good news or bad and so far has always been able to help us. Long may this continue".

Engineering Manager, The Midlands, Moulded Plastics Manufacturer

JUNE2012


"I continue to enjoy working with NDC and share your newsletter by sending it on to all the London Management Team. Good to see more lift drives as stock items and V3F drives more readily available".

Service Manager, Lift Industry, London

JUNE 2012


"Good fast response to our requirements".

Maintenance Manager, Power Generator, Yorkshire

JUNE 2012


"We have only been using yourselves for less than a year, but we are already impressed with the service you provide".

Maintenance Coordinator, Food Manufacturer, Nw

JUNE 2012


"My comments are genuine - total service much improved , meaning a lot less hassle for me and my clients with vastly reduced downtime. Many Thanks".

Service Manager, Lift Industry, Scotland

JUNE 2012


"NDC always give good service. We are able to get advice and details from the repair work undertaken".

Engineering Manager, Food Manufacturer, Nw

JUNE 2012


Overall the service has improved, we have no hesitation in using NDC for all our repairs..

Spares Coordinator, Airbridge Manufacturer,

APRIL 2012


We put our AB drives through NDC and find that the repairs come back in good order and we are well informed about the status of the repairs. The collection and delivery service works well.

Engineering Manager, Diesel Engine Manufacturer,

APRIL 2012


Very reliable and trustworthy service, high quality of repairs and customer always kept informed of progress. Compared to other repair services prices are also very reasonable

Technical Services Manager, Diesel Engine Manufacturer

APRIL 2012


Thanks everyone for the repair you did for me yesterday/today. Very, very pleased with the service (as always) it was much appreciated.

Packaging Manufacturer, Manchester

OCTOBER 2011


Overall very good reliable service and the site visits have always proven to be a very handy way of ensuring the repair does get completed.

Lift Service & Maintenance Company, London

OCTOBER 2011


An excellent service that I will be using more over the next year.

Newspaper Printer Northern Ireland

OCTOBER 2011


First class service - as always.

Switchgear Manufacturer, Lancashire

OCTOBER 2011


Very impressed with the service we received in May on a very difficult job.

Lift OEM & Service Company, London

OCTOBER 2011


This was the first time we have used your services, and we were very pleased with the quick turn-around and repair of a relatively old, and obsolete piece of equipment. Given the age of some of our equipment, we will hopefully be able to turn to you in the future if required. Thanks.

Aircraft Parts Manufacturer, Humberside

OCTOBER 2011


NDC Engineers always collect the units that need repairing on time and are very helpful and friendly.

Airside Equipment OEM & Service Company, London

OCTOBER 2011


An excellent alternative to the OEM.

Frozen Food Processor & Supplier, London

OCTOBER 2011


I canít fault the service we are provided with, it would be hard for NDC to improve on an already excellent service.

Lift Service & Maintenance Company, Lancashire

OCTOBER 2011


I am very pleased with the response from NDC, prompt services.

Packaging OEM & Service Company, Lincolnshire

OCTOBER 2011


NDCís telephone service for information and support is spot on.

Slate & Stone Manufacturer, Cumbria

OCTOBER 2011


Very good and positive response every time we have had to call on your services, always try your best to help.

Chemicals Manufacturer, Manchester

OCTOBER 2011


I think that you give an excellent service overall.

Scientific Research Authority, Oxfordshire

OCTOBER 2011


Very good, I have no problems with the service - in fact I am very pleased with it.

Plastics Packaging Manufacturer, East Midlands

OCTOBER 2011


I'd just like to say the feedback from our engineers and managers has been excellent and we appreciate the service and technical support youíve given us.

Service Director, Lift Company, London

OCTOBER 2011


Please pass on my regards to the team at NDC - we have been very pleased with all aspects of your service.

OEM Fabrication Plant, The North East

APRIL 2011


I would like to thank NDC for the quick response, and the attention we received from our local NDC Service Centre

Lift Service And Maintenance Company, The Midlands

APRIL 2011


I would like to thank you for the service you have provided us with, a quality repair and a professional service.
Many thanks again

Power Tool Manufacturer, West Yorkshire

March 2011


Good Morning. Just a quick e-mail to thank you and the staff at NDC for pulling the stops out with regards to the repair of our Lenze drive - our customer was very happy with the service. Hope to do business again in the future.

Electrical & Mechanical Engineers, East Midlands

March 2011


We have always had first class service from NDC.
They are capable of carrying out the repairs we require, Turnaround is good, repairs are picked up and delivered to our office. Nothing is too much bother.

Lift OEM, Glasgow

December 2010


Extremely satisfied with service, response, feedback, turnaround time & price. For the varied type of repair we put in front of NDC, they rise to the challenge and deliver everytime.

Switchgear OEM, Manchester

December 2010


Often our issues are stopping production, and so a quick response is essential. Communication regarding resolution of issues is excellent, and delivery of repaired parts on time as promised is the norm. The service I get fits what I require

Pharmaceuticals OEM, Cheshire

December 2010


Good response times on quotes, helpful customer service, quality repairs and value for money on servomotors, drives etc

CNC Service Company, Yorkshire

December 2010


Re Servomotor support: Quick responses and attention to detail. No trying to baffle the client with technical talk. Willingness to call back, always prompt attention. A Siemens partner.

Motor Rewinder, Glasgow

December 2010


NDC understands the lift industry more than their competitors, good quality of repairs, quick response and excellent service.

Lift Service Company, Glasgow

December 2010


My PCB's were picked up returned speedily enabling the site to operate without a hitch. Cost saving repairs done quickly and work guaranteed.

HVAC & FM Business, Manchester

December 2010


Fast response re collection/ return of faulty servomotors. Competitive prices, excellent turnaround.

Food Packaging OEM Staffordshire

December 2010


Solid response to initial servomotor enquiry - swift action/delivery following order placement

Motor Rewinder, East Anglia

December 2010


We use NDC for replacement items required by ourselves, spares for our customers and spares for use on our breakdowns. All items purchased have been in 100% working order.

Drives and Transmissions Distributor, Cheshire

December 2010


Good level of workmanship with repairs. Able to repair all the drives with good lead times, fair prices.

HVAC Service Company, South West

December 2010


Great communication, very helpful, good fault reports Location, pick up service and fast turnarounds a plus.

Lift OEM, London

December 2010


Quick efficient service, beyond expectations.

Packaging OEM, Glasgow

December 2010


Good communications, solid performance on repairs.

Lift OEM, Edinburgh

December 2010


Quality services at competitive prices, approachable staff.

Food Processing OEM, the Midlands

December 2010


Excellent service work carried out to a very high standard at all times.

Natural Fuels Manufacturer, the North West

December 2010


Very competitive costs, good service response, ability to support / repair ageing/ obsolete items.

National Newsprint Centre, London

December 2010


Staff helpful at all times , good quality of work , value for money.

Crane Hire Operator, the Midlands

December 2010


Good communication and a quick turnaround. We use NDC because of the prices, the warranty offered and the technical support and advice.

Lift Service Company, London

December 2010


Telephone response and technical advice superb. Reliability, expertise and costs ensure you get our business.

Specialist Materials Manufacturer, Manchester

December 2010


Good repair success rates, location handy, pick up and drop off if required.

Lift Service Company, London

December 2010


NDC meets our requirements with 24 hour services, central location, free collection & delivery.

Engineering & Manufacturing Company, Manchester

December 2010


NDC has ability & technical know-how. Rapid turnarounds when required.

Lift Service Company, the North West

December 2010


Very helpful staff, always there when needed.

Door Manufacturer, East Midlands

December 2010


Prompt service and repair, good communication.

Food Processor, N Wales

December 2010


Industry knowledge/expertise, good service & response, repairs value for money.

Lift Service Company, Kent

December 2010


Always a quick turnaround, low costs and one year warranties provided.

Labelling OEM, Yorkshire

December 2010


You offered the support and repair service we required, plus a local free collection & delivery.

Photographic Film Manufacturer, London

December 2010


Our deliveries / time frames always met, quality of repair work consistently good.

Power Transmission Engineers, the SW

December 2010


Fast delivery times and good service.

Lift Service & Installation Company, London

December 2010


Excellent service, we are now using NDC for all our repairs after being let down a number of times by another repair company.

Food Industry, London

April 2010


 

I believe NDC provides an exceptionally good service. In particular Clare is a pleasure to deal with. She always pulls out all the stops for us.

April 2010
Lift Industry
Northern Ireland



A high percentage of the kit we have is bespoke and can be very difficult to repair, I like NDCs never give up approach, no matter how difficult the problem is - Thank you

 

Electrical Engineers
N Wales

April 2010

 

NDC impress with a combination of speedy pickup, fast turn around and quality of repair. Their price is also competitive and customer service is excellent.

 

Electrical Engineers, Manchester

April 2010

 

NDC have been my choice of repair specialists for a number of years and although not used often , NDC are the company all my repairs are sent to. I find that their understanding of our production requirements result in a quick turn around of our repair and when perhaps this is not possible we are kept up to date with the reason.

 

Fitted Kitchen Manufacturer, Lancashire

April 2010

 

I have experienced good value for money in my last repair done by NDC. I will strongly recommend to my other friends and colleagues in the industry. Keep up the good work!

 

Packaging Manufacturer, Middlesex

April 2010

 

The few times we have used NDC we have had very good service. Thanks

 

Fabrication Industry, East Midlands

April 2010

 

Happy with the services you offer.

 

Food & Pharmaceutical Manufacturer, Yorkshire

April 2010

 

Quick, reliable service.

 

Construction Industry, Somerset

April 2010

 

Quality services.

 

Food Industry, East Midlands

April 2010

 

A good reliable service.

 

Mechanical Engineers, Lancashire

April 2010

 

My complements on the repair, the Kone units are installed and working fine

 

Lift Service Manager

Amsterdam NL
March 2010

 

I was very pleased with your performance on the recent PCB repairs

 

Electrical Controls & Instrumentation Manager

Gas Turbine Power Station, Oxfordshire
March 2010

 

You always put us, the customer, first. When we need you its always a top service.

 

Engineering Manager

Manufacturing Industry (NW)
September 2009

 

Always quick to come to our company and help us out.

 

Maintenance Manager

Manufacturing Industry (Bucks)
September 2009

 

I would like to thank you on your quick turnaround on a drive unit which was sent to your company and returned back to us within four working days. The machine is back up and running.

 

Technical Manager

Manufacturing Industry (E Yorkshire)
September 2009

 

Carry on as you are, a first class service.

 

Maintenance Manager

Food Processing Industry (E Anglia)
September 2009

 

Still the best account we have from start to finish. From the moment we put the telephone down – service, speed and price! A winning combination and many thanks.

 

Engineering Manager

Food Industry (Yorkshire)
April 2009

 

Comparing NDC to other companies that provide the same service, NDC in my opinion would rank number 1.

 

Electrical Engineer

Lift Maintenance Company (NW)
April 2009

 

A good service, speedy pick up and return of repaired parts.

 

Maintenance Manager

Manufacturing Industry (The Midlands)
April 2009

 

Excellent service as ever

Maintenance Engineer

Automotive Industry (NE)
April 2009

I have always found the company efficient and helpful in the service you provide.

 

Engineering Manager

Crane Industry (NW)

 

A good all round and competitive service.

 

Maintenance Engineer

Food Industry (E Anglia)

 

We have only recently switched to NDC from our established repairer of many years for circuit boards and drives due to unreliable repairs and poor customer service. We have been impressed by the professionalism of NDC from initial contact followed through to the final repair and even found after sales care as second to none. We hope that these high standards continue and look forward to a long standing and rewarding business relationship.

 

Service Manager

Lift Industry (London)
October 2008

 

NDC is without doubt one of the best services we have used. Being a large expanding company we require a fast turnaround, competitive pricing, 24-hour services and a friendly service – keep up the good work.

 

Maintenance Manger

Food Processing Industry (Leeds)
October 2008

 

I requested support for a problem we were having and needed someone onsite.  Your response was excellent. Not only did your engineer attend site at short notice but also he diagnosed the problem and remedied it. Thank you very much for your support on this.

 

Plant Engineer

Automotive Sector (Tyne and Wear)
October 2008

 

Although I have said that all aspects of your service has improved, I was already very happy with the service from NDC – you have just gone ‘that extra mile’ to improve service yet again.

Site Operations Manager

Food Processing Industry (Yorkshire)
October 2008

The service has remained the same, you can’t improve on perfect.

 

Service Manager

Lift Industry (Glasgow)
October 2008

 

The speed and understanding of our need for a quick turnaround was much appreciated, and re-affirmed our decision to use NDC as they never let us down

 

Production Manager

Construction Industry (Lincolnshire)
October 2008

 

Pleasure to deal with, look forward to future business. Many thanks and keep up the good work.

 

Facilities Manager

Ports Authority (Lancashire)
October 2008

 

Always a good, reliable service

 

Maintenance Manager

Food Processing Industry (Lincolnshire)
October 2008

 

Very good service, quick turnarounds and value for money. All further machine breakdowns will be sent to your company for repair

 

Maintenance Manager

Metallurgical Industry (Cheshire)
October 2008

 

Our service has remained the same as we have only just started using NDC, however overall I think the service is very good

 

Technical Support Manager

Printing Industry (Lincolnshire)
October 2008

 

We are very pleased with the current levels of service

 

Service Manager

Motion Control OEM (UK)
October 2008

 

All in all we get a very good service

Maintenance Engineer

Manufacturing Industry (Lancashire)
October 2008

 

I can’t comment on the past as it was before my time, but the level of service we get at the moment is excellent.

 

Maintenance Leader

Manufacturing Industry (Bolton)
October 2008

 

This is the first time my company has used NDC, but I do have prior experience at another company.  Well done and keep up the great work!

 

Facilities Manager

Manufacturing Industry (Yorkshire)
October 2008

 

"It was good to hear that following today's component fitting the problem drive unit is working well, and the lift has now been returned to service. As discussed, we await your technical report to be put together and sent to us, but please pass on our thanks to your team for their help and support with this difficult unit"

Technical Manager

A Lift Maintenance Company, London
July 2008


“I am happy with the service you provide, when you repair a drive unit it works, not hit and miss like all the others”

Service Manager
International Lift Company, (Scotland)
(March 2008)

 

“I would like to thank NDC for your professional service and repair success rate. I would also like to thank your production administrator for her professionalism and for keeping me updated on my repair
situation.”

Production Manager
Optical Lens Manufacturer (Wales)
(March 2008)

 

“For many years NDC have served our company well by quoting for repairs first, then carrying out a quality repair. Sometimes the repair has to be tested on our plant as we understand it is not always possible to test run on your site. Thanks.”

Maintenance Manager
International Manufacturer of Specialist Flooring (North West)
(March 2008)

 

“I use your services on a weekly basis, and am very happy with the quality of service that you provide.”

Manufacturing Manager
LV Switchgear Manufacturer (Wales)
(March 2008)

 

“NDC offer a fantastic scope of repair facilities, and your Midlands Service Centre Manager is fantastic.”

Maintenance Manager
European Meat Manufacturer & Processor (East Anglia)
(March 2008)

 

“Knowledgeable staff and a pleasure to deal with”

Maintenance Manager
Printing Inks Manufacturer (North West)
(March 2008)

 

“Service good and always there when you are needed, thanks”

Chief Engineer
Diesel Engine Manufacturer (the Midlands)
(March 2008)

 

“The service and quality of repair has made NDC our primary repair company. Our priorities are always to get the units repaired first and then price second. I hope this continues in 2008, many thanks”

Manufacturing Engineer
International Textile Machinery Manufacturer (the Midlands)
(March 2008)

"Working relationship is great, NDC always keep on top of repairs."

 

Engineering Manager 
Aviation Sector (Heathrow)

(October 2007) 

 

"Once again thanks for the quick turnaround of the PCB repairs, we were able, with confidence to assure our customer that their production would be up and running again once you were contacted to pick up and repair the items.  A first class service."

 

Branch Manager 
Electrical Supplies Sector (N Yorkshire)

(October 2007) 

 

"Quote provided by Fax or Email, same day servo availability and delivery – significantly faster than all the others."

 

Manufacturing Manager 
Construction Sector (S Yorkshire)

(October 2007) 

 

"I have found the levels of service to be excellent.  Very helpful and considerate when quick responses are necessary."

 

Service Manager 
Lift Sector (National HQ)

(October 2007) 

 

"I have enjoyed good service from NDC."

 

Plant Manager 
Brewing Industry (S Wales)

(September 2007) 

 

"I am impressed with your pick up and delivery service, and also the professionalism of the NDC team."

 

Branch Manager 
Electrical Supplies Sector (National HQ)

(September 2007) 

 

"This is the first time that I have used NDC for a repair or site service.  I found your company to be very professional and responsive to our needs and we will look to use you again in the future."

 

Plant Manager 
Automotive Sector (NE)

(September 2007) 

 

"I have answered unchanged to your questions as I do not think you can improve on what is already an exceptional service . We always get a first class service from yourselves and hope to do so in the future."

 

Service Manager 
Tower Crane Sector (East Anglia)

(August 2007) 

 

"We were very satisfied with the recent drive repair in terms of the service we received, the technical quality of the work undertaken, and the cost which was very competitive at £400 less than the OEM quoted us. We shall definitely be utilising NDC as our preferred contractor from now on."

Service Manager 
Lift Maintenance Company (London)

(August 2007) 

 

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